Paul Mueller Company

Privacy Policy

Effective Date: 04/08/2025

This Privacy Policy for Paul Mueller Company ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Visit our website at www.paulmueller.com, or any website of ours that links to this privacy policy
  • Engage with us in other related ways, including any sales, marketing, or events

We take care to protect your personal information and expect our vendors, consultants, third-party service providers, and business partners to do the same through adherence to applicable laws, regulations, and guidelines.

What Information Do We Collect?

Personal Information You Disclose To Us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names
  • Phone numbers
  • Email addresses
  • Mailing addresses
  • Job titles
  • Usernames
  • Passwords
  • Contact preferences
  • Contact or authentication data
  • Billing addresses
  • Industry
  • Employer
  • Project information

Sensitive Information

We do not collect sensitive information from you.

Payment Data

We do not collect your payment data, with only limited exceptions. Almost all of our payments are processed and stored by a third-party payment vendor. For those limited instances when we maintain payment information, we do so using reasonable technical and security measures.

Information Automatically Collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Log and usage data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
  • Device data: We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location data: We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Information Collected From Other Sources

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To create and manage user accounts: We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To fulfill and manage your orders: We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  • To provide you with our services: We may process your information to provide you with a requested service.
  • To respond to your inquiries: We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you: We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To enable interactive communications: We may allow for your communications with other users via our social media, comment sections or similar avenues.
  • To request feedback: We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications: We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
  • To deliver targeted advertising to you: We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
  • To protect our Services: We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To identify usage trends: We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns: We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • To save or protect an individual's vital interest: We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, & Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. The categories of third parties we may share personal information with include:

  • Ad networks
  • Cloud computing services
  • Communication & collaboration tools
  • Data analytics services
  • Data storage service providers
  • Finance & accounting tools
  • Government entities
  • Order fulfillment service providers
  • Performance monitoring tools
  • Product engineering & design tools
  • Retargeting platforms
  • Sales & marketing tools
  • Social networks
  • Testing tools
  • User account registration & authentication services
  • Website hosting service providers
  • Affiliate marketing programs
  • Payment processors

We also may need to share your personal information in the following situations:

  • Business Transfers: We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • When we use Google Maps Platform APIs: We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API) for location and other information.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries (such as Mueller Transportation Inc.), joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • Other Users: When you share personal information (for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.

Do We Use Cookies & Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

Where Do We Maintain & Process Your Information?

In Short: We may transfer, store, and process your information in countries other than your own.

We may maintain most of the personal information we collect from you in the cloud, which may include computers located outside of your state, province, country, or other government jurisdiction, where data protection laws may differ from those in your jurisdiction.

How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We seek to protect your personal information through a variety of technical and physical security measures. Despite these efforts, we cannot promise or guarantee that your personal information is immune from attack or disclosure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age (except for 17-year-olds seeking employment). By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us.

What Are Your Privacy Rights?

In Short: In certain US states and other jurisdictions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you may have rights that allow you greater access to and control over your personal information.

For residents of California, you may have certain rights in relation to your personal information pursuant to the California Consumer Privacy Act (CCPA). Your rights include:

  • You may request to learn the categories and specific pieces of personal information that we have collected about you;
  • You may request that we correct or update the personal information we have collected about you;
  • You may request that we delete certain personal information that we have collected about you;
  • You may request a list of those to whom we have disclosed your personal information;
  • You may opt out of disclosures of your personal information to third parties under certain circumstances; and
  • Not be discriminated against as a result of exercising any of the aforementioned rights.

For all California residents, any such inquiries shall be responded to within forty-five (45) days and at no cost to you. We must verify your identity with respect to such inquiries. Depending on the nature of the Personal Information at issue, we may require additional measures or information from you as part of that verification. You (or a person registered with the California Secretary of State you have authorized to act on your behalf) may make up to two such inquiries within a twelve-month period.

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or permitting the requested changes or modifications to be made. Unfortunately, we cannot always ensure that such changes or modifications will be reflected in all iterations of your information as previously stored.

We make good faith efforts to provide you with access to your Personal Information and the ability to correct the information if it is inaccurate. We may decline to process requests that we believe in good faith are unreasonable or unduly burdensome (such as requests that are repetitive, require disproportionate technical effort, jeopardize the privacy of others, or would be impractical to satisfy).

When you request that your Personal Information be deleted, we will do so consistent with any applicable legal requirements.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request the removal of unwanted data that you publicly post on the Services. To request the removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

For residents of the EEA, UK, and Switzerland, click here to find out about your rights.

How Do You Respond To Do-Not-Track Signals?

Some web browsers, mobile operating systems, and mobile applications include a Do-Not-Track ("DNT") feature or setting. Given the absence of a uniform standard for recognizing such signals, our website does not respond to them.

How Can You Find Updates To This Policy?

In Short: We will post updates and changes to this Policy here and indicate the revised date at the top of the Policy.

We may update this policy from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

How Can You Review, Update, Or Delete The Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us.

How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may contact us using the information below:

U.S. Headquarters
1600 W. Phelps St.
Springfield, MO 65802

The Netherlands
Noordgang 14, 7141 JP
Groenlo, Netherlands